Frequently Asked Questions (FAQs)

When will I receive my order?

We use standard shipping free of cost for considering buyers’ budget and the order usually arrives between 4-7 days depending on the distance of delivery address. 

If an order arrives fully damaged or doesn’t arrive at all, we provide product return and/or refund services. You can read more about or return or refund policies on our related policy page. 

You can view your order’s progress in your account on our store and when it reaches you, we will send an email notification. 

Coupon codes are issued for buyers who purchases three items or more. Also our store issues Coupon codes as compensation for items which arrive with little damage or defect as an alternative to product refund or return. Our Coupon Codes include discounts of up to 50%-70% off on any product. 

Payment details are asked for payment purpose only and our Eventful Store doesn’t store any information unless a transaction remain incomplete or as described in our policies. 

Please see and read the product images and details properly before placing an order. Once received, please check all the specifications properly. Our products are supplied by trusted suppliers and courier services. If any mismatch or contradiction happens, we provide return and/or refund services to our respected buyers. Please read relevant question on how to return the item. 

You should contact us via our email address if your item doesn’t arrive within promised timeframe. After we receive updates, we will notify you about your delivery as soon as we can. Rarely, any delays only occur due to unforeseen obstacles along the shipment route. 

The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.

Your payment may fail due to incorrect credit card details. If you enter inaccurate card details or if your billing and shipping address differ, it could probably cause payment failure. You should unify both address from your bank app. If the problem still persists, you should check with your bank. 

To eliminate any further concerns for our customers along their purchase process, we have blended any customs duties and/or import taxes into our prices, cutting back some degree our product price to offer an amazing all-inclusive one single price for our customers’ surprise. 

You have until an hour or two depending on the conditions and timing to contact us regarding your change of shipping address, otherwise once the item is out for shipment, the address cannot be changed. 

If an item was faulty or damaged out of action after you checked it thoroughly, please send us photos and/or video clearly depicting the product’s fault. We will then offer the best solution based on the circumstances. 

If you receive a refund that is less than the amount you paid, the following situations and conditions may explain why this happened:

  1. You accepted a partial refund, or agreed to a partial refund.

  2. Your package was returned to our suppliers by a shipping company and incurred a shipping fee, or customs clearance charged a tarrif. Costs incurred for returning items would be deducted from the refund amount.

  3. Orders using coupons are not refunded in full, they may be partially refunded dependent on the amount used.

The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

Generally, the refund will be received in 1-10 business days. Please click the right Payment/Refund method for detail information about the refund.

Please have patience that the refund is guaranteed as Eventful Store knows how important your money is and we make sure that the refund is handled accordingly.

Usually, it takes 1-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by our store.