We sells to customers in Europe and North America, so a product transportation depends on the distance of destination country and customer’s address. Under Standard Shipping, shipping usually takes from 5 to 7 days. 

We ensure our buyers that we sell what we display on our store. If the product was damaged or contrary to what ordered, you may send us proof of pictures on our email. Then, we’ll decide whether to provide a refund or should you return the product to a given location. The product must be in same condition and package when received, with no part missing. 

We ask our potential customers here to double check the size of a product clearly explained, otherwise we may not take responsibility for the issue arisen out of this factor. 

We provide tracking for your product and deliver it to your address within our time range, provided that your shipping address at the checkout is complete and true, and unless there are no unexpected occurrences along the shipment route. 

Our store only ask for login details for the purpose of tracking your order status in your account with us. We don’t store your personal information and they get automatically eliminated when your order is fulfilled. 

We use Credit/Debit Card, PayPal and Apple/Google Pay payment services. Your payment will be processed at the time of purchase. Once your payment has been processed, you will receive a confirmation email with the details of your order.

Yes, our customers get coupon codes of up to 50-70% off on most of products when they arrive damaged, defective or lost in shipment in their next purchase, unless they choose refund/partial refund which take time. 

All of our payment methods are secure and encrypted to protect your personal and financial information. We do not store your credit/debit card information on our servers.

You must apply within 10 days of receiving the product(s). To return items, the product must be in perfect condition and original package, plus it is not used or any labels removed in last 10 days. 

When eligible, the customer has to pay for item returns. Once we receive it, you will get a coupon code to recover the return shipping fee you paid. 

We will fully refund you once we have received your package and confirm that you meet conditions for reimbursement. The sooner the package(s) received, the sooner you will be refunded through the same method used for the original purchase. 

Email our Customer Care services and  (1) Confirm that you have received the good(s) in pictures with the- proof of damage; (2) Express your intention and reason for returning the product. Once approved by Eventful Team, pack the package tightly and drop it off at a designated post office or shipping carrier. Alternatively, you can request a discount coupon code for up to 50-80% off for the same or another product in your next purchase as an easy solution. 

Yes, as soon as we receive tracking information from courier company, we will send an email with tracking info and link to check your order status. 

Under certain conditions, our store issues and sends coupon code(s) to customer’s email address. This include but not limited to late delivery, damaged items, gift for frequent purchases or as any compensation that Eventful Store deems necessary to pay for customer’s rights or for any fault on store’s behalf.