Product Return and Refund:
Thank you for shopping with us at Eventful Store! We hope that you are satisfied with your purchase, but if for any reason you are not, we are here to help.
RETURNS:
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. If you are within this time-frame and wish to return, please follow these steps to register your return:
Step 1: If the order received is not in a perfect condition, damaged or not matching the product as described on our website, you can contact us through email by explaining the problem and attaching images that must explicitly display the damaged point and/or reasons for not matching the product’s images and descriptions.
Step 2: If your return is accepted, print and attach a free return label on it and go to the designated return point that will be communicated to you by our support officer.
Step 3: Wait for your refund.
NOTE:
- We do not accept returned items that were sent back directly without notifying us first.
- To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging.
- Opening a box to verify contents, size, fit, or color does not disallow a return. However, products showing signs of use or missing inner packaging are not considered new.
- At times, we use direct shipment of orders from our affiliated manufacturing partners situated in China, in which case you must return the item to the location where it was originally shipped.
- You will be responsible for paying the return shipping cost unless the product you received was defective or was a faulty item.
You can always contact us for any return question at info@eventfulstore.com
RECEIVED A DAMAGED OR FAULTY ITEM?
Damaged or Faulty items must be reported within 24 Hours of delivery. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will be able to facilitate a replacement at no cost for you or you can return the product at your own cost for full refund. Please contact our support team with the following info:
- Order number
- Photos or video of the received item
- You required (Refund or Replacement)
Any orders with issues are subject to a return at no cost for full refund or free replacement based on the decision of our customer.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eventfulstore.com
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items or potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
We understand that returns & refunds policy can be inconvenient, but we are committed to ensuring that our customers are satisfied with their purchases. If you have any further questions about our Return Policy, please don’t hesitate to contact us. Our customer service team is always happy to assist you:
Whatsapp: +447493040005
Email : info@eventfulstore.com